Paymentus FAQ
What is Paymentus?
Paymentus is KPU’s new partner for Telecom bill payment. They are a national company that partners with utilities to provide convenient electronic interactions with customers. This includes e-billing, automated pay-by-phone, email messaging, and various options for web payments.
Ketchikan Public Utilities partnered with Paymentus to offer an enhanced website for online account access and payments, which includes the following additional features that customers may elect to receive:
- eBill - Email notification when a bill has been issued. The notification will include the total amount due and the due date in the notification.
- AutoPay - Set up and manage automatic payments on the bill due date using a credit card, debit card, or eCheck/ACH (bank draft).
- Payment Reminder - Email reminder a couple of days before the due date, on the due date, or a couple of days after the due date. (Note: Customers must sign up to receive a payment reminder. It is not sent if the customer does not select the option to receive a payment reminder.)
- Wallet - Save payment methods (credit card, debit card, or eCheck/ACH (bank draft).
- Interactive Voice Response - The ability to save payment methods when paying using Interactive Voice Response (IVR).
What payment methods does Paymentus accept?
Credit Cards: Visa, MasterCard, Discover or American Express
Debit cards: Visa, MasterCard or Discover
ACH(Bank Draft) or Electronic Check, Gpay, Apple Pay, Paypal or Venmo
What is changing?
You will no longer go to the same url (hyperlink or link here) to pay your bill KPU is introducing a new payment system on our website that will allow customers to make payments using multiple payment methods. You will need to book mark the new link.
How do I create a Customer Portal account?
To create an account in the Customer Portal, you will need to choose an email you wish to associate with the account and create a password for the website. It does not have to be your KPU email. If you already have a payment account set with KPU Telecom your email is already registered.
Step-By-Step Guide:
- Visit the Customer Payment Portal. (this will be a hyperlink)
- Click on the "Register Now" link.
- Fill in all the required information on the screen and click the "Enroll" button.
What information do I need to set up my online profile with Paymentus?
You will need your service account number from your main billing phone number. This is on your telecommunications bill. Find the page that says Statement Detail as shown below. Enter the number without all the zeros. In the example below I would enter 11111
Your email address is required for receipt confirmation of your payment. You can use your KPU email address or use one from one of the free services like gmail.
Customer Portal:
From the Customer Portal you can add an account:
Clicking on My Wallet allows you to add a payment method:
You can also schedule AutoPay, Check Bill History and Payment History.
Do I have to create an account?
No you can use the onetime payment portal (Hyperlink here)
You need to enter your Service Account Number
On the next page enter your name, billing zipcode and email then add your payment. method
How do I use the automated pay by phone option?
Make sure to have your service account number from your telecommunications bill and call XXX-XXX-XXX. Then follow the instructions. If you are paying by check vs credit card please make sure to authorize the payment when prompted at the end.
Will I still be able to speak with a customer service representative? Yes. Our business hours are from Monday through Friday 8:30 am to 5:00 pm Saturday 10:00 am to 4:00 pm.
Can I still mail in my payments?
Yes. You can mail payments to 2417 Tongass Ave suite 119D Ketchikan AK 99901 or 334 Front Street Ketchikan AK 99901.
Can I still pay my bill in person?
Yes. You can come to the Plaza Mall and pay your bills in person.