Customers who experience power outages are encouraged to call Bailey Powerhouse at 225-4011 to report the problem to the System Operator.  If the System Operator is on another line or is busy dispatching crews, you will automatically be transferred  to a voicemail, where you can leave a detailed message including the nature of the problem, your name, address, and contact phone number. During severe weather it becomes increasingly important for customers to call since there may be multiple causes of an outage at several points throughout the system affecting an individual customer.

You can also report and stay up to date on outages through the KPU Electric Facebook page.

What to do during an outage:

• Verify that the breakers within your home's main panel are on. Reset them if they have been blown or popped.
• Contact Bailey Powerhouse at 225-4011.
• Keep refrigerator/freezer doors closed.
• Close doors and windows to conserve heat.
• Follow all precautions for safe home generator use.
• Use flashlights, not candles, for emergency lighting to reduce risk of fire.  
• The American Red Cross provides a  Power Outage Preparedness checklist, which outlines further steps you can take to ensure your comfort and well-being in the event of an outage.

If wires are down, do not touch or go near them!  Keep ALL people and pets clear and call 911 immediately! See our Safety & Education page for more information on what to do in the event of a downed power line.